Corporate Social Responsibility

As a family owned company with manufacturing and warehousing sites in rural Hampshire, we fully appreciate the impact our business potentially has on people and the environment. Our under-lying values are to operate with respect and integrity with our employees, with our local communities and throughout our supply chain.

See our Anti-Slavery and Human Trafficking Statement here.

Supplier Relationships

Even before the company was created, Lionel Hitchen had developed strong relationships with suppliers of raw materials, many of whom are still going today.

We recognise that working in partnership with our suppliers is not only extremely valuable in delivering quality and consistency to our products, but also for sustaining people’s livelihoods in remote regions. We visit suppliers regularly to ensure they are operating with social accountability in mind.

We operate to the Ethical Trading Initiative Criteria (ETI Base code).

Our business is registered with Sedex, and we are audited every three years to demonstrate compliance to the ETI code. We have put in place systems to ensure that we and our suppliers operate within the Modern Slavery Act.


We recognise the importance of careful control of the risks to our environment that our business could present. Therefore we:

  • Consider the effects that our operations may have on the local community.

  • Promote environmental awareness amongst our suppliers, contractors and partners by implementation of operational policies.

  • Train our employees on environmental protection.

  • Continuously monitor our waste to reduce waste, divert from landfill and increasingly use recycling facilities.

  • Run energy reduction programmes through investing in new technology and making operational improvements.

  • Continuously invest in environmental risk improvements.

  • Ensure effective and expedient incident control, investigation and reporting.

Accreditations and Certifications 

It is the policy of Lionel Hitchen Limited to provide professional and responsive service to all of our customers at all times and to provide safe and legal products and services of the highest possible standards of performance, reliability and specified quality.

All of our product are suitable for vegetarians and vegans.

We operate a strict policy to exclude nuts and sesame seeds from our facilities to give our customers assurance regarding allergen controls.

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