Role Profile and Person Specification

Job title:            IS Technician
Reports to:         Business Systems Manager
Job grade:          B

Job Purpose

The successful candidate will but not limited to: 

  • 1st line support for inhouse systems (PCs, servers, printers, initial ERP systems troubleshooting, Office 365, and all other business systems)
  • Controlled escalation to external providers / suppliers as required
  • System Administration
    1. Management of authority profiles and users
    2. Management of system alerts and automated emails
  • Maintaining Backups of virtual and physical servers
  • Maintain a stock of hardware in a cost-effective manner, to ensure the business continues with minimal disruption. Also maintain a supply of printer cartridges & ribbons where appropriate
  • Repair, update, support users PCs as required
  • Maintain telephone system, including updates, new extensions and licensing changes / renewals
  • Support internal customers by writing and maintaining Power BI / PowerQuery reports
  • Write and maintain software specific reports: ERP System, CRM System, Other Business Systems
  • Write and maintain reports using SQL

Essential criteria for this position are:

  • Enthusiastic and keen team player
  • A ‘customer first’ mentality
  • Excellent communication skills
  • Ability to work under pressure

Desirable criteria for this position are:

  • Experienced and confident using Microsoft Office 365 Suite
  • Experience of working with Microsoft SharePoint (desirable)
  • Experience of administration of Windows Servers
  • Experience of delivering IT first line support
  • Experience of delivering user training

Lionel Hitchen will always acknowledge your application, if you haven’t heard from us within 72 hours, there might be a problem in your application coming through our server. We haven’t ignored you, call reception on 01962 760815 to let us know that your application has been sent.

Please note that you must be eligible to work in the UK to apply for any of our positions.

Apply now

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Do you want to find out more?

For further details and to apply please email our HR Department at

In the subject line of the email put LHHR.

*Please complete and submit the GDPR Candidate Privacy notice along with your CV to give us consent to process your application.*

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Published On: August 4th, 2022Categories: Vacancies

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