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Customer Service Co-ordinator


Role Profile and Person Specification

Job title: Customer Service Co-ordinator
Reports to: Customer Service Manager
Department: Customer Service
Location: Andover

Job Purpose

Key Tasks

  • Process orders, contracts, quotations, e-mail and telephone requests from designated customers/agencies
  • Be the main point of contact for key customer/agency enquiries, liaising with them regularly and informing them on the status of their orders, including despatch
  • Enter quote requests on the quotation database
  • Booking in deliveries with customers
  • Arrange transport with UK Distribution Partner(s)
  • Comply with all Company Policies, Procedures and BRC requirements
  • Working flexibly within the team and undertaking such reasonable duties as may be requested from time to time

Essential criteria for this position are:

  • Excellent working knowledge of MS Office (Word, Excel, Outlook)
  • Excellent communication skills with friendly and professional telephone manner
  • Accuracy, precision, attention to detail
  • Customer Services experience
  • Experience of order processing, quotations, email or telephone requests from customers
  • Good organisational and prioritisation skills

Desirable criteria for this position is:

  • Comprehensive process knowledge of internal order management, UK delivery processes and worldwide export delivery processes
  • Business to business customer service experience
  • Experience of working in the manufacturing industry
  • IATA in date training (or ability to gain within 6 months)
  • IMDG/ADR awareness/ dangerous goods awareness
  • Experience in Export
  • An understanding of Freight Forwarding
  • IATA in date training (or ability to gain within 6 months)

Do you want to find out more?

For further details and to apply please email our HR Department at hr@lionelhitchen.com

In the subject line of the email put LHHR.

Lionel Hitchen will always acknowledge your application, if you haven’t heard from us within 72 hours, there might be a problem in your application coming through our server. We haven’t ignored you, contact us or call reception on 01962 760815 to let us know that your application has been sent.

Please note that you must be eligible to work in the UK to apply for any of our positions.

*Please complete and submit the GDPR Candidate Privacy notice along with your CV to give us consent to process your application.*

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