Role Profile and Person Specification

Job title: Customer Experience Co-ordinator
Reports to: Customer Experience Manager

Job Purpose

The successful candidate will:

  • Process orders, contracts, quotations, e-mail and telephone requests from designated customers/agencies
  • Be the main point of contact for key customer/agency enquiries, liaising with them regularly and informing them on the status of their orders, including despatch
  • Enter quote requests on the quotation database
  • Arrange transport with UK Distribution Partner(s)
  • Comply with all Company Policies, Procedures and BRC requirements
  • Have hands-on preparation of paperwork for export consignments
  • Check shipment paperwork
  • Input shipment details onto the computer system
  • Book collections / deliveries with freight forwarders
  • Deal with invoicing letters of credit and all allied documentation

Essential criteria for this position are:

  • Excellent working knowledge of MS Office (Word, Excel, Outlook)
  • Excellent communication skills with friendly and professional telephone manner
  • Accuracy, precision, attention to detail
  • Comprehensive process knowledge of internal order management, UK delivery processes and worldwide export delivery processes
  • IMDG/ADR awareness
  • Sound experience in Exports with an emphasis on Dangerous Goods
  • A knowledge of international courier systems
  • An understanding of Freight Forwarding

Desirable criteria for this position are:

  • A knowledge of Exporting to the USA, producing FDA and 10 + 2 documentation
  • Knowledge of ERP systems and Forecasting
  • IATA in date training (or ability to gain within 6 months)

Lionel Hitchen will always acknowledge your application, if you haven’t heard from us within 72 hours, there might be a problem in your application coming through our server. We haven’t ignored you, call reception on 01962 760815 to let us know that your application has been sent.

Please note that you must be eligible to work in the UK to apply for any of our positions.

Apply now


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    Do you want to find out more?

    For further details and to apply please email our HR Department at

    In the subject line of the email put LHHR.

    *Please complete and submit the GDPR Candidate Privacy notice along with your CV to give us consent to process your application.*

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    Published On: April 1st, 2021Categories: Vacancies

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